Privacy Policy

1. Introduction

Levantate Labs Private Limited (“we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use Maestro at studywithmaestro.com.

2. Information We Collect

Information you provide

• Name, email address, phone number
• Profile information (bio, avatar)
• Payment information (processed by Razorpay; we do not store card details)
• GitHub account information (when you connect for assignments)
• Assessment answers and submissions
• Voice recordings and transcripts of your answers in AI mock interviews (see section 11)

Information collected automatically

• Device and browser information
• IP address and approximate location
• Usage data (courses accessed, lessons completed, time spent)
• Login and activity logs
• Keystroke patterns during assessments (for academic integrity)

3. How We Use Your Information

• To provide and maintain our services
• To process payments and enrollments
• To track learning progress and issue completion records
• To ensure assessment integrity
• To send transactional emails (enrollment confirmations, receipts, notifications)
• To improve our platform and content
• To provide customer support
• To detect and prevent fraud

4. Payment Information

• Payments are processed securely through Razorpay.
• We do not store your complete card or banking details.
• Razorpay's privacy policy governs their handling of payment data.

5. Third-Party Services

We use the following third-party services:

• Razorpay (payment processing)
• Cloudflare R2 (content storage)
• Resend (email delivery)
• Sarvam AI, India (interviewer voice and speech-to-text for AI mock interviews)
• Anthropic (AI scoring and feedback; receives interview transcripts and answers as text, never audio)
• GitHub (assignment repository access, when you connect)
• Google/GitHub (OAuth login, if you choose)

6. Data Sharing

• We do not sell your personal information.
• We share data with service providers only as necessary to operate the Platform.
• We may disclose information if required by law.

7. Data Security

• We use industry-standard security measures (encryption, secure cookies, access controls).
• Passwords are hashed and never stored in plain text.
• Despite our efforts, no method of transmission is 100% secure.

8. Cookies

• We use cookies for authentication and session management.
• These are essential cookies required for the Platform to function. See our Cookie Policy for more detail.

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your account and data
• Withdraw consent for data processing

To exercise these rights, contact contact@levantate.in.

10. Data Retention

• We retain your data as long as your account is active.
• AI mock interview recordings are deleted 90 days after the interview; transcripts and scores are kept with your results.
• Upon account deletion, personal data is anonymized, though some records (transactions, logs) may be retained as required by law.

11. AI Mock Interviews

• When you take an AI mock interview, your spoken answers are recorded only after you agree in the interview lobby. We store when you agreed.
• Your recordings are transcribed by our speech provider. The transcript is scored against the interview's rubric by an AI model, which sees the text of your answers, not your voice.
• Marks are calculated by our own software from the rubric. AI scores can be checked and changed by a reviewer from Levantate or, for tests your college gave you, your college's placement staff. Every change is recorded.
• Recordings are deleted 90 days after the interview (or sooner if the retention period shown in the interview lobby is shorter). Transcripts, scores and feedback stay with your results until you delete your account.
• If your college gave you the interview, your college's placement staff can see your scores and feedback for it.

12. Children's Privacy

Our Platform is not intended for users under 18 without parental consent.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated “Last updated” date.

14. Contact

For privacy concerns, contact us at contact@levantate.in or visit our Contact page.