Refund & Cancellation Policy

1. Overview

This policy outlines the terms for refunds and cancellations for purchases made on Maestro, operated by Levantate Labs Private Limited.

All paid enrollments are final. We do not provide refunds for a change of mind, unused access, or after you have purchased a course or learning path. You can review free preview lessons on the course page before you enroll, so you can decide whether the program is right for you before paying.

Refunds are considered only for limited cases such as a duplicate (double) purchase or a genuine payment or access issue, as described below.

2. Preview Before You Enroll

• Courses and learning paths include free preview lessons that you can watch without purchasing.
• Please use those previews, the curriculum outline, and the course description to confirm fit before you enroll.
• Because preview access is available before payment, we do not refund purchases because content was different from what you expected, you did not use the course, or you later decided not to continue.

3. When a Refund May Be Issued

We may approve a refund only in the following situations:

• Duplicate purchase. You were charged more than once for the same course or learning path (for example, two successful payments for one enrollment).
• Payment taken without access. Your payment was deducted but enrollment or content access was not granted.
• Platform fault. A verified technical issue on our side prevented you from accessing purchased content, and we could not restore access.

Refunds are not issued for dissatisfaction with teaching style or outcomes, slow personal progress, missed deadlines, accidental purchase after you had a chance to preview, or cancellation of an enrollment you already received.

4. Course and Learning Path Purchases

• Individual course purchases and learning path purchases follow the same no-refund rule, except for the cases in section 3.
• If a duplicate-purchase refund is approved, it applies to the extra payment only. You keep access from the valid enrollment.
• Free courses and complimentary enrollments are not eligible for monetary refunds.

5. Assessment Attempt Purchases

• Paid assessment attempts are non-refundable once the attempt has been started.
• If an attempt was purchased but never started due to a technical fault on our side, or you were charged twice for the same attempt, contact us for a review.

6. How to Request a Refund

• Email contact@levantate.in with your order number, the date of payment, and why the request falls under duplicate purchase or a payment/access issue.
• We will review and respond within 3–5 business days.
• If approved, refunds are processed to the original payment method within 5–7 business days (bank timelines may vary).

7. Cancellations

• You may cancel your enrollment at any time from your account settings where available.
• Cancellation does not entitle you to a refund. Access may be removed after cancellation, but the original purchase remains non-refundable except as described in section 3.

8. Failed Transactions

If your payment was deducted but enrollment was not granted, contact us immediately at contact@levantate.in. We will restore access or process a full refund for that failed transaction.

9. Refund Processing

• Approved refunds are processed through Razorpay to your original payment method.
• Processing time depends on your bank/payment provider (typically 5–7 business days).

10. Contact

For refund requests or questions, contact contact@levantate.in. You can also use our Contact page.